Disha Patel

UX/UI Design Specialization

Coursera - California Institute of the Arts

July 2022 - Present

• Summarized and demonstrated all stages of the UI/UX development processes, from user research to defining a project’s strategy, scope, and information architecture, to developing sitemaps and wireframes. Topics included Visual Elements of User Interface Design, UX Design Fundamentals, Web Design: Strategy and Information Architecture, Web Design: Wireframes to Prototypes.

Google UX Design Certificate

Coursera - Google

Dec 2021 - Mar 2022

• Completed rigorous training designed for entry-level job readiness. Topics included UX research fundamentals, inclusive design, wireframes and high-fidelity prototypes, and tools like Figma and Adobe XD. Completed hands-on projects and developed a portfolio with three projects.

Computer Application Development (Co-op)

Conestoga college, Waterloo, ON

2019 - 2020

Master of Science in Information Technology

Ganpat University, Gujarat, India

2013 - 2015

Bachelor of Computer Application

Kadi Sarva Vishwavidyalaya, Gujarat, India

2010 - 2013

Customer Service Attendant

City of Kitchener - Community Center (Part time), Kitchener, ON

Apr 2020 - Present

• Communicated clearly and positively with co-workers and management
• Guided and processed customer registration for active programs and inquires in fast-paced environment
• Communicated with customers via phone, email and chat
• Solved customer problems and found best possible solutions
• Helped customer to navigate Active net and get registered online
• Provided knowledgeable answers to questions about programs, pricing and availability
• Collected and processed payments in cash and through the credit cards

Data Analyst

ECI Technology, Scarborough, ON

Sep 2020 - Dec 2021

• Researched potential customers
• Written and updated content for the website and phone application (newsletter and blogs review) and social media marketing
• Analyzed social media responses
• Developed test plans and evaluating functional specifications according to the product’s requirements
• Created test scenarios, test cases and test data sheets and successfully executed test cases
• Performed responsibilities of conducting functional, load, and regression testing for successful implementation of QA process
• Assigned the tasks of tracking and reporting bugs by utilizing standard defect tracking system

Web Developer - Volunteer

STEM Montessori Academy of Canada , Kitchener, ON

May 2020 - Jun 2020

• Developed STEM Montessori’s official website using WordPress
• Created different web pages for courses, including their sub-pages like course details, fees details and registration guide according to business and product requirements and documents
• Communicated and collaborated with different team members located at different remote locations
• Presented work demo and status report weekly to stakeholders

Technical Support Analyst Co-op

Kofax, Waterloo, ON

Feb 2020 - Apr 2020

• Bug fixes in Technical Support team’s issue management system
• Triaged issues and service requests via customer issue management system
• Accurately recorded all details of the issue or service request, including categorization and priority into the ticketing system
• Enabled use of software components through configuration, scripting and provisioning
• Researched maintenance and support terms for all customers and linked the appropriate asset where applicable
• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner
• Assist team members and provide support and solutions to customer queries to meet company objectives
• Maintain updated knowledge of company products and services to better provide customer support and service solutions.